Our rules
Four rules, built in from day one.
They come from the law and from the platforms’ own policies, and they apply to every client from the first message.
The rules
What every client can count on.
- 01
The AI says it is an AI
At the first message, every time, and a person can always be reached.
Regulation (EU) 2024/1689, Article 50
- 02
You own everything
Your domain, website, social and ad accounts, content and customer data stay yours. We work on your instructions under a written data contract.
GDPR, Article 28
- 03
Honest reviews only
Every customer is asked, with the same message. No rewards, no filtering, no invented or bought reviews.
Google policy · Ley 3/1991, Article 27
- 04
Messages by consent
Promotions go only to people who agreed to receive them, every message offers an easy way out, and a person can always be reached.
Ley 34/2002, Article 21 · WhatsApp Business policy
Your data
How your data is handled.
You are the owner of your customers’ data; we only process it on your instructions.
Each client has its own setup on servers in European data centres.
Everything is backed up every night, with a tested restore, and watched around the clock.
Your Google Business Profile stays in your name: we manage it, we never own it.
If we stop working together
Your accounts were yours all along, so only our access ends. For Business Profiles, Google requires an agency to return control within seven business days.
Questions
Questions about the rules.
Why does the AI have to say it is an AI?
The EU AI Act requires it. Since 2 August 2026, anyone talking to an AI system must be told so clearly, at the latest at the first interaction. We also make sure a person can always be reached, and that the enquiries that matter are handed to you within minutes.
Can you get us more good reviews?
We ask every customer for a review, promptly and with the same message, and draft a reply to each one. We never offer rewards, never ask only the happy customers and never write reviews. Google’s policy forbids it, and in Spain it is an unfair commercial practice.
Can you send promotions to all my past customers?
Only to the people who agreed to receive them, or to existing customers for similar products where the law allows it, and every message includes an easy, free way to opt out. On WhatsApp, marketing messages also have to use templates the platform has approved.
Questions about the rules?
Ask them during the free stall check.